Plume supports Zyxel's WiFi 6 models EX3510, WX3310, and EX5510.

Zyxel devices with Plume integration will continue to offer limited TR-069 capabilities including remote firmware upgrade and complete TR-143 speed testing solution to help CSPs perform CAF Performance testing with their existing TR-069 ACS vendors.

The TR-069 functionality is intended to complement the comprehensive real-time services and management capability that the Plume platform offers.

Plume provides support tools for tier 1, 2 and 3 support and engineering organizations. Plume Central enables CSPs’ tier 1 support agents to diagnose and resolve issues reported by the customer. It also provides support agents with an easy-to-use dashboard that presents all of the relevant information to quickly and efficiently identify the issues, take the recommended troubleshooting steps, and solve the customer’s problem. Plume Central includes a technician dashboard for onsite technicians to set up, configure, and verify the installation of the customer’s Plume network.

The Plume Network Operations Center (NOC) contains more advanced tools and analytics that tier 2 and tier 3 support teams can use to troubleshoot issues with the customer’s network. Engineering level controls are also included to diagnose more complex client device compatibility issues and network performance issues.

Network level performance and customer trends are analyzed with Plume Dashboards, a web based analytics tool customized to your network deployments. With Plume Dashboards, it’s possible to verify reliable network operations, customer growth, and reduced churn–all from a single web interface. Each tool has different roles available to further define an individual’s access level.

Plume Signal is specifically designed to monitor network health, alert you to network trends affecting customer satisfaction, lower service calls through proactive customer self-service, and identify high risk customers for action to prevent churning.

Network level performance and customer trends are analyzed with Plume Dashboards, a web based analytics tool customized to your network. Understanding which customers in your network are suffering from impairments and providing solutions for the root-cause ailments is critical to achieving high customer NPS.

The Plume Cloud requires a reliable connection to the gateway in order to receive the performance metrics needed to perform optimizations and maintain all security, parental control, guest network, and other Plume services.

The Plume service is best paired with a high speed internet connection, but any broadband connection will suffice for minimum service. In addition to speed, to start service a gateway requires obtaining a DHCP address via ethernet to obtain uplink information. Plume also supports a number of existing third party gateways which would allow the gateway router to uplink via DOCSIS, fiber, and cellular.

Plume SuperPods’ realtime services require a different protocol than TR-069 to operate with the highest flexibility. The use of open source protocols coupled with our Software Defined Network controller in the Plume Cloud delivers services on any OpenSync platform.

OpenSync enabled third party gateways may have supplemental support for TR-069 to provide functions for DOCSIS management. For more information on these protocols, please visit opensync.io.